I'm a developer at a medium-sized installation using ReportServer 2005. There's a problem that occurs for some users and not others. After the ReportServer 2005 report has been generated, the user clicks the Print icon. The print dialog comes up; when they click the OK button on the Print dialog, the screen goes black and their machine reboots.
We've then gone to install the latest Microsoft updates on their machine, to no avail.
After the reboot, they can print from, e.g., Microsoft Word or other applications, but they crash the OS when they print from the ReportServer 2005 report.
I know the first time you print from ReportServer, it installs some software on your machine. I don't know if the problem is related to this.
Any ideas would be appreciated.
Charlie
Hi,
I got the same problem on 1 paticular machine ! Everytime you click the print-button --> os blue screen crash !?
|||Probably you've installed Microsoft Patch KB925902.
Remove it from your system and retry...
I've had the same problem printing with Reporting Service 2000.
Bye
--
|||Fabius...
Thanks for the hint about KB925902. However, this doesn't seem to apply to Report Server 2005. All our users have this patch, but some workstations abort on the Report print and some don't. But it was a good suggestion.
Thanks,
Charlie
|||Are you printing to HP printers that have a PCL6 driver installed?
We have noted the same issue, based on testing the PCL5 driver may work better, as a temporary fix.
|||MLane...
This was a great idea. Most of the printers here are HP. There's one Xerox printer. Report Server always prints correctly to the Xerox, but fails with the HP printers for some users and not others. Still doesn't explain why some users work and some don't, but it's a start and a good workaround.
Charlie
|||I had a number of calls on this problem too. The KB925902 patch seems to be logical, due to the timing of it all, but did you remove it from clients or from the server?
|||Mike...
We never actually removed KB925902 from any machines. ALL of our machines have this patch. Report Server printing crashes only on some client machines and not on others.
There also seems to be a correlation as to which printer driver is used. HP printer drivers seem to crash; Xerox printer drivers seem to be OK.
This problem seems to be client-side since some machines never crash and some always crash. I've opened a problem ticket with Microsoft on this.
Thanks,
Charlie
|||I just received this hotfix information from Microsoft.
WARNING: This fix is not publicly available through the Microsoft website as it has not gone through full Microsoft regression testing.If you would like confirmation that this fix is designed to address your specific problem, or if you would like to confirm whether there are any special compatibility or installation issues associated with this fix, you are encouraged to speak to a Support Professional in Product Support Services.
The package is password protected so be sure to enter the appropriate password for each package.To ensure the right password is provided cut and paste the password from this mail.
NOTE: Passwords expire every 7 days so download the package within that period to insure you can extract the files.If you receive two passwords it means you are receiving the fix during a password change cycle.Use the second password if you download after the indicated password change date.
Package:
--
KB Article Number(s): 935843
Language: English
Platform: i386
Location: (http://hotfixv4.microsoft.com/Windows%202000/sp5/Fix200463/2195/free/307588_ENU_i386_zip.exe)
Password: c3A@.XrLB@.
--
KB Article Number(s): 935843
Language: English
Platform: i386
Location: (http://hotfixv4.microsoft.com/Windows%20XP/sp3/Fix200284/2600/free/307536_ENU_i386_zip.exe)
Password: #m6#s5SJT
Password Changes On: 04/18/2007
Next Password: 7@.^V[*O
NOTE: Be sure to include all text between '(' and')' when navigating to this hot fix location!
|||Did you report this to the SQL Server feedback center? (https://connect.microsoft.com/SQLServer)
What is the ID of the ticket, I'd like to keep track of what MS have to say.
|||Yes, I just reported it. Case number is SRX 070 416 601 142. It's not yet resolved as I write this.
Charlie
|||Mike...
Thanks for this hotfix info. I downloaded the two files. I can't seem to find information about KB935843 at Microsoft or Google. I can't just install these files without more information about what they do. But I'll hold on to them.
Thanks,
Charlie
|||I have a Case number also SRX070416602399.
It seems that the cause was applying Windows Update patch KB925902 and if the client has a HP PCL6 printer driver configured. We were successful in duplicating this error on a VM running XP, applied the XP hotfix and it corrected the stop error from happening.
|||The problem with ReportServer crashing the client box while printing did indeed appear to be associated with the PCL6 printer drivers. When they were uninstalled from the client box and replaced with the PCL5 drivers, all seems OK. Something with PCL6 and ReportServer 2005.
Charlie
|||Check out this for discussion on the problem, hot fixes do work....as well as changing back to PCL5
http://support.microsoft.com/kb/935843
Denver
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